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Forums / Technical Support

Credit transfer doesn't work occasionally, site not responding
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Technical Support: Credit transfer doesn't work occasionally, site not responding
Created by: bert171

8/13 @ 11:06pm (EST) |UTC - 5:00
Posts: 67

Hi, in the last days and especially today, I had trouble transferring credits to my wallet several times because it takes very long and sometimes the request fails. I had to retry several times until it worked, with the result of not being able to start a show for several minutes, or getting kicked out of shows. On a side note, the models' "about" pages are taking extremely long to load as well. I have checked and it is not my connection, but it must be a server issue on the site.
Quote
Created by: vscustomerservice

8/13 @ 11:33pm (EST) |UTC - 5:00
Posts: 849

Hi, in the last days and especially today, I had trouble transferring credits to my wallet several times because it takes very long and sometimes the request fails. I had to retry several times until it worked, with the result of not being able to start a show for several minutes, or getting kicked out of shows. On a side note, the models' "about" pages are taking extremely long to load as well. I have checked and it is not my connection, but it must be a server issue on the site.


Thank you so much for reaching out to us via the forums. We are currently looking into this issue and working to resolve it asap. We will also be reaching out to you directly for some more information. Please keep an eye out for an email from us shortly. Thank you. CC


Quote
Alex2259
Created by: alex2259

8/14 @ 12:20am (EST) |UTC - 5:00
Location: Maybe you will know one day
Posts: 237

Hi, in the last days and especially today, I had trouble transferring credits to my wallet several times because it takes very long and sometimes the request fails. I had to retry several times until it worked, with the result of not being able to start a show for several minutes, or getting kicked out of shows. On a side note, the models' "about" pages are taking extremely long to load as well. I have checked and it is not my connection, but it must be a server issue on the site.


Yes, and I also posted a thread in Technical Support about a similar issue I have been noticing - posted yesterday
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