Hi, not sure if this is the right location to ask:
I recently had a private show on 10/29/2024 @ 9:32pm ET that was interrupted by technical trouble. After 2 minutes in the show, the video feed went off. The chat was still working, but I couldn't see the model. I tried reloading and changing settings for several minutes, but at 5 minutes the show just ended. The model told me afterwards she had lost her connection and had to re-login. After she did, I could start the show again and everything worked fine, but for the initial failed 5min show I was wondering if a refund can be given under such circumstances.
Thank you! Quote

Hi, not sure if this is the right location to ask:
I was wondering if a refund can be given under such circumstances.

Contact Customer Service directly by email or live support below. They have been fairly responsive to these types of requests.

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Hello! In the future if a similar issue arises , please feel free to contact our customer support team directly via email or live chat and we will be happy to assist you promptly! Upon review, we will ensure a direct email is sent to you regarding the show. Thank you!

If you have further questions or concerns, please do not hesitate to contact customer support.
CustomerService@vsmedia.com
Live Chat
1-800-685-9236 (USA)
1-818-880-9021 (Int’l)
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